Identifying barriers to improving productivity and eliminating them and presenting a model for calculating total productivity in state-owned natural gas distribution companies in Iran

Improving productivity in public sector organizations requires a comprehensive view to remove its obstacles and measure the effectiveness of related measures. This practical article has identified the most important barriers to improving productivity in Iran's natural gas distribution companies through interviews and screening and weighted them using the AHP method. In the following, the model presented to improve productivity includes matching the needs of management systems based on the EFQM model along with the introduction of improvement projects in an adaptive method and then measuring the productivity of the entire organization in Iran's gas distribution companies by introducing an index called production welfare has been done The results show that this method can be used as an output in the calculation of total productivity measurement in the Kendrick method.